Creating and maintaining an efficient working environment is one of the largest overheads that the company has to bear, and facility management department is just a division who assigned to make sure that services are delivered in such a way in order to:
Contributed to productivity of public or staff who utilize the facilities
Do maintenance for the efficient and safety operation of the facilities
Minimise operational life cycle cost of facilities.
Additionally, facility management department is not only responsible for funding the planning and fit out but also need to control and maintain the ongoing support and servicing of the space that’s been made for the organisation.
To be able to keep ongoing support running smoothly while you handle a sizable level of facility issues, you’ll need to find a solution which enables you to operate the facility with maximum efficiency, safety and staff comfort and dramatically reduce costs in the process. Outsourcing is the best solution for current situation, as you may be aware the cost of conducting business today has never been a straightforward reality to face. Competition is now tougher and budget gets tighter.
Outsource process was not much in vogue until a couple of years back, but times have changed. For business Today, not only has outsourcing become remarkably popular but it in addition has practically become the norm.
The next are some benefits that one could achieve by outsourcing your facility management process:
Tighter control provided by way of a centralised operation and contracted service level;
Extended hours of operation around 24/7 live response;
Fast speed of answer, as call centre providers can optimise the rostering of staff and incoming traffic through call centre management system;
Cost Efficiency Facilities Management jobs and recruitment – reducing staffing cost while maintaining and extending service operation hours;
No employment hassles – training, recruitment and OH&S are the responsibility of outsourced partner and
Continual improvement through benchmarked service levels and having current equipment and systems.
The outsourcing contact centre industry has been growing rapidly, in addition to quantity of suppliers who offer facility management solution and consequently we are in the specific situation where we’ve to choose the best solution from many.